How long does a quote take?

When our surveyor calls to look at your bathroom he will only take as much time as is necessary to look at the existing plumbing, electrics etc, and take the necessary measurements. Then he will discuss with you what you'd like us to quote for. Some people already have a good idea so this discussion needn't take too long. Other customers like to take a bit longer and feel they'd like to really go through the requirements in detail. We will always be guided by you, the customer.

So to answer the question, we think you should allow between 30 minutes and an hour or so for us to get the details we need. Then we go away to work on the quote at our offices. Depending on the complexitiy of the project you may receive just an itemised quotation if the bathroom is more or less a straight replacement as existing. If there are alterations you may receive a sketch plan, or a CAD image of the refurbished room.

The time it takes us to produce your quotation also varies - depending both on your particular project, and how busy we are as a company at any one time.

We'd love to be able to send our quotes out to customers in a few days but this is often just not realistic. Our quotes are not computer generated, firstly because every customer is individual, and every bathroom is unique, and also simply because we offer thousands upon thousands of different products. We have people working full time on quotes alone and to be fair to all our customers we complete them in date order. So in busier times, like the Spring and Summer, the waiting time can go up to a couple of weeks.